Return Policy

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Shipping

Pick Up orders are typically processed within 1 business day.

Orders are typically processed with 1-2 business days. Add 2-3 business days to process special orders.

IMPORTANT: Please allow an additional 2-3 business days for processing any TruForm, OTC, Champion CSX, Champion, PCP Home Medical orders, and Sigvaris.

Returns

You may return unopened items for a full refund within 15 days of delivery. These items should be in their original packaging and have their serial number or UPC. Special order returns are at our discretion on a case by case basis. If you would like to make a return or exchange, you must contact us by phone or email.

All returns will be subject to a 25% restocking fee. Remember, if you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.

Returns will not be accepted on items that are:

  • Opened or used
  • Missing their serial number or UPC
  • Special orders (returned at our discretion)
  • Returned more then 7 days after delivery
  • Returned without notification

Items Not Eligible for Return

Due to health and hygienic regulations, we cannot accept the following items for return:

  • Bathroom safety equipment (such as raised toilet seats, bath/shower transfer benches, grab bars, bathroom wheelchairs, tub bars, bath lifts, commodes, etc.)
  • Seat cushions and backs
  • Other items specifically marked as “non-returnable”
  • Compression Stockings
  • Blood Pressure Cuffs & Diabetic Supplies
  • Medical Beds & Accesories
  • Lift Chairs
Shipping Fees

All Shipping charges are non-refundable. For orders that received “Free shipping” or if the item was advertised as “Free shipping”, our actual outbound shipping cost of the item will be withheld from your refund amount.

Refunds

Assuming all conditions are met, we will be able to provide you with a FULL REFUND, minus shipping fees, and, on some items, restocking fees as well.

If you would prefer a refund, it will be issued within 30 days after we have received, inspected, and approved the return. We will send your refund via the original payment method that you used to pay for the item.

Cancelled Orders

Any order that the customer cancels after it has been placed, even if the customer has not received the item yet, is subject to regular return policies. Customer must accept delivery, and then contact us to set up a return, as per the instructions above. (This is because most orders begin processing almost immediately, as we can’t hang onto items in case the customer changes his mind and decides he doesn’t want it. If you’ve already placed an order, you have to assume it’s already gone out.)